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Law Society NT Logo

Intake Officer - Darwin Community Legal Service

  • Darwin 
  • Part time Monday to Friday
  • NT SCHCADS Grade 3.1 – 3.4 depending on skills and experience. DCLS pays above award wages and salary packaging is available. Superannuation per legislation, 6 week’s annual leave (or pro-rata), generous conditions as per DCLS Enterprise Agreement. DCLS is a smoke free workplace and an equal opportunity employer.


About this role

This role undertakes client intake work in the legal practice.

Client intake focuses on triaging client appointment requests for initial DCLS legal assistance by phone and in person. This involves applying excellent interpersonal skills and learning and applying legal and related referral skills.

Secondly, the role contributes as assisting the paralegal under legal professional supervision in the legal practice, consisting of the General Legal Service and the Tenancy Advice Service and relating to the Seniors and Disability Rights Service.

The role requires willingness to learn and work with legal service and legal practice routines.

The role reports to the Legal Practice and Volunteer Coordinator and any paralegal tasks are additionally supported and supervised by the Principal Solicitor and by the Team Leaders. The role involves working collaboratively and helping to incorporate and utilize a selected and trained volunteers to assist with triage functions.

The role requires excellent attitude, enthusiasm for working and learning in a non-profit legal practice context.


Key duties and responsibilities

  • Conduct conflict checks in the DCLS client data base (CLASS) for appointment enquiries using information provided by the individual seeking assistance.
  • If a conflict of interest is present, give suitable referral options in an appropriate manner maintaining client confidentiality.
  • Collect relevant client data, and book clients for appointments using the bookings system.
  • Record client data in the CLASS data management system,
  • Lead triage in CLASS including ensuring information is complete and up to date and help support and train other workers in these routines.
  • Help maintain filing systems to ensure records are up to date and archived.
  • Monitor the Intake Call-back Form, Intake email, and WebForm email to ensure all appointment requests are captured and actioned in a timely manner.
  • Undertake other intake tasks as requested by the Legal Practice and Volunteer Coordinator, the Principal Solicitor and Team Leaders
  • Assist with legal and related tasks on client matters under legal professional supervision.
  • Assist the paralegal with legal and related research with DCLS lawyers and advocates including assisting with logistical and administrative tasks especially when related to current clients.
  • Contribute to DCLS community legal education, law reform and community legal empowerment initiatives.
  • Contribute to legal practice related backup coordinated by the Legal Practice and Volunteer Coordinator per the Service Delivery Task Register
  • Assists with client and project outreach for service delivery, community participation, education, and related purposes.
  • Support to the Corporate Services Team as required.


Selection criteria


  • Commitment to social justice and human rights.
  • High attention to detail.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to work independently and as part of a team.
  • Demonstrated ability in the use of Microsoft Office and data base systems including providing reports to a variety of stakeholders.
  • Strong organisational and time management skills including the ability to prioritise competing demands.
  • Current NT Driver’s License and willingness to travel for short periods of time.


Click here to download the job description


Applications close Friday, 19 July 2024.


For more information please contact Brooke Meredith on 08 8982 1111 or email This email address is being protected from spambots. You need JavaScript enabled to view it..  

Last modified: 27/06/2024 9:06 AM

Office details

Office: 3/6 Lindsay St. Darwin NT 0800
Post: GPO Box 2388 Darwin NT 0801
ABN: 62 208 314 893


Please note that the Society does not offer legal advice.

A list of lawyers can be found here.

Telephone: (08) 8981 5104