Intake and Support Officer - Darwin or Alice Springs
Victims of Crime NT
- On going fulltime
- SCHADS Award Level 5
- Provide a prompt intake response to victims of crime seeking support via a range of incoming referral mechanisms
- Ensure information systems and processes are maintained with accurate client information
- Provide support to victims
- Collaboratively participate in processes, meetings, training, and evaluations to improve service delivery and shape a positive team and organisation culture.
- Maintain a continuous effort to implement the Sanctuary model into daily practice
- Ensure incoming calls and referrals are responded to within expected timeframes.
- Provide a warm, empathic, safe, and reassuring response when talking with clients.
- Make initial needs assessments of clients that is professional, culturally safe and non-judgemental.
- Deliver high quality and tailored initial responses to clients that align with the VoCNT practice framework and philosophy.
- Monitor incoming referral systems and follow up with clients as needed.
- Ensure accurate and complete client data is promptly entered into record keeping/case management systems
- Liaise with supervisor in relation to complex client cases
- Display a willingness to assist others and provide peer support to the Property Crime and Victim Support teams.
- Assist victims to complete applications to the Crimes Victims Services Unit
- Escalate critical risks or issues to Victim Support Manager and recommend viable solutions.
- Complete other general administration tasks as requested.
- Disseminate informative resources to the public, community groups and other service providers on the support available to victims of crime
- Apply your knowledge of trauma theory to all interactions with clients, colleagues and external stakeholders
- Utilise the S.E.L.F (Safety, Emotions, Loss, Future) framework for problem solving, teamwork and critical thinking
- Practice the 8 Sanctuary commitments with purpose and intention
- Actively participate in the use of VoCNT’s Sanctuary Toolkit to build safety, strengthen relationships and promote growth and change
Qualifications, Professional Memberships, Experience:
- 2 years practice experience which includes time within the NFP sector
- Minimum 3-year tertiary qualification in the Human Services, Social Sciences or related field
- Willingness to undertake further training and development.
- Driver’s license
- Ochre card and Police check