Intake and Support Officer - Darwin or Alice Springs

Victims of Crime NT 

• On going fulltime 
• SCHADS Award Level 5 

 

Key Responsibilities:

• Provide a prompt intake response to victims of crime seeking support via a range of incoming referral mechanisms
• Ensure information systems and processes are maintained with accurate client information
• Provide support to victims
• Collaboratively participate in processes, meetings, training, and evaluations to improve service delivery and shape a positive team and organisation culture.
• Maintain a continuous effort to implement the Sanctuary model into daily practice

 

Duties:Duties:

• Ensure incoming calls and referrals are responded to within expected timeframes.
• Provide a warm, empathic, safe, and reassuring response when talking with clients.
• Make initial needs assessments of clients that is professional, culturally safe and non-judgemental.
• Deliver high quality and tailored initial responses to clients that align with the VoCNT practice framework and philosophy.
• Monitor incoming referral systems and follow up with clients as needed.
• Ensure accurate and complete client data is promptly entered into record keeping/case management systems
• Liaise with supervisor in relation to complex client cases
• Display a willingness to assist others and provide peer support to the Property Crime and Victim Support teams.
• Assist victims to complete applications to the Crimes Victims Services Unit
• Escalate critical risks or issues to Victim Support Manager and recommend viable solutions.
• Complete other general administration tasks as requested.
• Disseminate informative resources to the public, community groups and other service providers on the support available to victims of crime
• Apply your knowledge of trauma theory to all interactions with clients, colleagues and external stakeholders
• Utilise the S.E.L.F (Safety, Emotions, Loss, Future) framework for problem solving, teamwork and critical thinking
• Practice the 8 Sanctuary commitments with purpose and intention
• Actively participate in the use of VoCNT’s Sanctuary Toolkit to build safety, strengthen relationships and promote growth and change

 

Qualifications, Professional Memberships, Experience:

• 2 years practice experience which includes time within the NFP sector
• Minimum 3-year tertiary qualification in the Human Services, Social Sciences or related field
• Willingness to undertake further training and development.

 

Other Requirements:

• Driver’s license
• Ochre card and Police check

 

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