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Law Society NT Logo

Intake and Support Officer - Darwin or Alice Springs

Victims of Crime NT 

  • On going fulltime 
  • SCHADS Award Level 5 


Key Responsibilities:

  • Provide a prompt intake response to victims of crime seeking support via a range of incoming referral mechanisms
  • Ensure information systems and processes are maintained with accurate client information
  • Provide support to victims
  • Collaboratively participate in processes, meetings, training, and evaluations to improve service delivery and shape a positive team and organisation culture.
  • Maintain a continuous effort to implement the Sanctuary model into daily practice



  • Ensure incoming calls and referrals are responded to within expected timeframes.
  • Provide a warm, empathic, safe, and reassuring response when talking with clients.
  • Make initial needs assessments of clients that is professional, culturally safe and non-judgemental.
  • Deliver high quality and tailored initial responses to clients that align with the VoCNT practice framework and philosophy.
  • Monitor incoming referral systems and follow up with clients as needed.
  • Ensure accurate and complete client data is promptly entered into record keeping/case management systems
  • Liaise with supervisor in relation to complex client cases
  • Display a willingness to assist others and provide peer support to the Property Crime and Victim Support teams.
  • Assist victims to complete applications to the Crimes Victims Services Unit
  • Escalate critical risks or issues to Victim Support Manager and recommend viable solutions.
  • Complete other general administration tasks as requested.
  • Disseminate informative resources to the public, community groups and other service providers on the support available to victims of crime
  • Apply your knowledge of trauma theory to all interactions with clients, colleagues and external stakeholders
  • Utilise the S.E.L.F (Safety, Emotions, Loss, Future) framework for problem solving, teamwork and critical thinking
  • Practice the 8 Sanctuary commitments with purpose and intention
  • Actively participate in the use of VoCNT’s Sanctuary Toolkit to build safety, strengthen relationships and promote growth and change


Qualifications, Professional Memberships, Experience:

  • 2 years practice experience which includes time within the NFP sector
  • Minimum 3-year tertiary qualification in the Human Services, Social Sciences or related field
  • Willingness to undertake further training and development.


Other Requirements:

  • Driver’s license
  • Ochre card and Police check


Click here to download the job description and to apply for this vacancy

Last modified: 15/11/2023 2:28 PM

Office details

Office: 3/6 Lindsay St. Darwin NT 0800
Post: GPO Box 2388 Darwin NT 0801
ABN: 62 208 314 893


Please note that the Society does not offer legal advice.

A list of lawyers can be found here.

Telephone: (08) 8981 5104