Client Intake & Support

• Provide culturally appropriate non-legal support services to CAWLS clients ensuring client safety is always prioritised, supporting and working with people with diverse backgrounds, value systems, cultural differences and special needs.
• Perform intake assessments for clients, including trauma-informed collection of information, completing relevant client need assessment documentation, identifying possible conflicts of interests, assessing eligibility and making client appointments and appropriate referrals,
• Triage requests assistance and respond in a timely and appropriate manner to enquiries from referring agencies and other stakeholders about the work of the Centre.
• Facilitate assisted referrals and other services and support, based on the needs of the clients, including assisted travel to and from appointments.

Legal Secretarial Support

• Provide high quality paralegal and administrative support for the Centre’s legal practice areas, and the Centre more broadly, as required.
• Support workflow systems, including opening, maintaining and closing client files, preparing and lodging documents, managing resubmissions and court documents, legal research, drafting correspondence and compiling briefs.
• Organising outreach & prison visits and phone/video links.
• Communicating with courts, prisons, prosecution and clients of the Centre in relation to appointments, and other matters as directed by the relevant supervisor.
• Assist the PLO in preparation of documents for meetings and other assigned tasks.
• Entering data into central data base.
• Filing, emailing and scanning, downloading files from Axon and other relevant administration tasks as required.

Organisational responsibilities
All CAWLS staff and volunteers are required to:

• Work in alignment with CAWLS values and ethics ensuring the provision of a culturally competent and responsive service, always maintaining a teamwork approach.
• Act at all times in accordance with CAWLS Code of Conduct, confidentiality agreement and policies (which may be amended from time to time).
• Comply with the requirements of any applicable legislation relating to the legal practice and CAWLS Work Health Safety Policies and practices.
• Attend and participate in regular staff meetings, planning days and other organisational initiatives.
• Participate in regular supervision and yearly performance reviews.
• Support a child safe organisation, provide a police check prior to commencement and always hold a current NT ochre card.
• Perform other duties commensurate with the functions of CAWLS as may be required.