Law Society NT

Complaints and Community Engagement Officer - Department of the Attorney-General and Justice

  • Darwin
  • Full-time, ongoing position
  • $96,620-$107,721

Objective:

Receive, assess, evaluate and effectively conciliate complaints in accordance with the powers and functions of the Anti-Discrimination Commission and undertake community engagement.

Key Duties and Responsibilities:

  1. Be the first point of contact for persons seeking information about alleged discriminatory conduct.
  2. Assess complaints to determine if they disclose grounds for acceptance under the provisions of the Act.
  3. Conciliation of complaints.
  4. Gather evidence and evaluate accepted complaints for the purpose of determining whether a matter should proceed to a Tribunal hearing and drafting complex written decisions for approval.
  5. Conducting training and information sessions for the public on principles of equal opportunity, anti-discrimination law and the Commissioner’s functions and conciliation process as required. 

Selection Criteria

Essential:

  1. An understanding of administrative law and practice, and the ability to accurately apply the Anti-Discrimination Act to complex factual scenarios.
  2. Highly developed oral and written communication skills, including in the preparation of complex reports and correspondence, and the ability to interact effectively with people from diverse cultures and to undertake community engagement.
  3. Understanding and experience of conducting alternative dispute resolution processes.
  4. Understanding and experience of gathering and evaluating evidence, in order to determine the merit of a complaint proceeding to a hearing.
  5. Proven time management skills and ability to prioritise and self-manage a large workload with minimal supervision.
  6. Demonstrated ability to interact with people at all levels and to work well as a member of a small, highly motivated team.

Desirable:

  1. Tertiary qualifications in a relevant field (social sciences, law, or administration) or equivalent experience.

Applications close 12 September 2024.