Paralegal and Intake Officer - Top End Women's Legal Service

 

• Darwin
• Full Time
• Salary $71,128.72 - $76,272.04

 

KEY RESPONSIBILITIES

1. Client intake
    1.1. Performing client intake, including capturing and triaging enquiries from new and returning TEWLS clients received via phone, email and/or warm referral from referral agencies, making client appointments,and facilitating referrals  to other agencies/service as required.
    1.2. Providing efficient and effective customer service to clients, including making client bookings and contributing to the maintenance of the TEWLS electronic office diary.
    1.3. Liaising with clients and agencies to obtain all necessary documents and information to enable effective provision of legal advice and/or assistance.
    1.4. Acquiring and/or maintaining strong working relationships and knowledge of stakeholder roles and services available to clients.

 

2. Paralegal support

      2.1. Providing paralegal support to TEWLS’ legal practice, including drafting, legal research, and receipt of instructions, as directed.
      2.2. Developing and/or maintaining knowledge of TEWLS’ core practice areas; DFSV, family law, and migration law.

 

3. Data and record keeping
     3.1. Entering/recording client and project data in the TEWLS Centre database (CLASS) efficiently and within allocated timeframes.
     3.2. Ensuring filing and record-keeping systems and maintained and current, including TEWLS’ electronic file management system (MFiles).
     3.3. Ensuring the security and confidentiality of data.
     3.4. Contributing to the review and development of TEWLS record keeping processes, including templates.

 

4. Organisational responsibilities
      4.1. Accurately capturing all legal and non-legal service data through TEWLS’ internal data and file management systems.
      4.2. Attending regular TEWLS staff meetings and planning day sessions as required.
      4.3. Undertaking ongoing professional development in accordance with TEWLS’ policies and procedures, and in consultation with allocated supervisor/s.
      4.4. Participating in regular performance discussions and development reviews.
      4.5. Ensuring compliance with TEWLS’ policies and procedures.
      4.6. Such other projects, activities and duties that may be determined in collaboration with the TEWLS Chief Executive Officer and Principal Lawyer.

 

REQUIREMENTS

• Progressing attainment of a Bachelor of Laws/Juris Doctor or experience in a relevant
field will be highly regarded.

 

SELECTION CRITERIA

Essential:

1. A commitment to promoting the interests of women.
2. An understanding or capacity to develop an understanding and commitment to working in a trauma-informed framework.
3. Ability and/or capacity to communicate effectively with a wide range of stakeholders in a confident and a respectful manner including culturally and linguistically diverse persons,
   and Aboriginal and Torres Strait Islander persons.
4. Demonstrated ability to deliver high quality customer/client service.
5. Demonstrated ability to perform and interact as an efficient and productive team member.
6. High level verbal and written communication skills, including a genuine and welcoming phone manner.
7. Proven strong level of initiative and organisational abilities, including time management skills and the ability to prioritise in a pressured environment.
8. Ability to deal with confidential and sensitive issues with discretion and integrity.
9. Holder of a current driver’s licence.
10. Aptitude in using Microsoft computers and Microsoft Office programs (such as Word and Excel) necessary to complete required tasks.
11. Ability to provide a National Criminal History Check and obtain a Northern Territory Ochre Card, or already have these, if required.

 

Desirable:

1. An understanding of DFSV violence through a gendered violence lens.
2. Demonstrated resilience in working with clients who are experiencing or have experienced traumatic events.
3. Demonstrated experience in a legal environment, including data entry and electronic filing management systems.
4. Knowledge of services for women and children in the NT, including legal and non-legal support services.
5. Relevant experience in the development and delivery of community legal education, law reform and lobbying will be highly regarded.
6. Demonstrated language skills other than English will be highly regarded.

 

Click here to download the position description

 

Applications for this position close on 11 June 2024.

 

If you have any questions about the role, please contact Rachael Hillier, Office Manager by phone on (08) 8982 3000 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.